How GoPanama handles personal information

Controller and contact

MUNDO EXPERT CORP., at PH Torre Global, Floor 31, Office 3101, Calle 50, Panama City, Panama, is the data controller responsible for GoPanama. Privacy questions and rights requests can be sent to info@mundo.expert.

Information we collect

We collect information you submit, including your name, email address, telephone number, preferred language, place interests, planning goal, time frame, selected budget range and message. We may also receive the page and campaign that led to the enquiry.

Technical records may include IP-derived security information, browser and device details, timestamps, consent records, anti-abuse results, and site interaction or performance data when analytics is enabled.

Why we use it

We use information to answer enquiries, retain the context you ask us to consider, route a request to the relevant team, operate and secure the website, prevent abuse, measure service performance, maintain records and meet applicable legal obligations.

Legal grounds

Depending on the request and applicable law, processing may be necessary to respond before a possible contract, to perform an agreed service, to meet a legal obligation, for legitimate interests in operating and protecting the service, or on the basis of consent. Marketing communications rely on the permission collected for that purpose and can be declined or withdrawn.

Providers and recipients

Information may be processed by hosting, database, customer-relationship management, email, communications, analytics, performance, security and anti-abuse providers. It may also be shared with the relevant Mundo Expert service or professional when you ask for a handoff. Recipients receive only the context reasonably needed for that purpose.

International processing

Some providers or recipient teams may process information outside the country where you live. Where required, the controller uses contractual or other lawful safeguards appropriate to the transfer. You may ask the privacy contact for information about the safeguards relevant to your request.

Retention

Enquiry and consent records are kept only as long as reasonably needed to answer the request, maintain an appropriate business record, resolve disputes, protect the service and meet legal duties. Security and analytics records may follow shorter operational schedules. Retention may be extended when a legal hold or active dispute requires it.

Your choices and rights

Subject to applicable law, you may ask for access, correction, deletion, restriction, objection, portability or withdrawal of consent. A request may require reasonable identity verification. Withdrawing consent does not affect processing that was lawful before withdrawal.

• Send the request to the privacy contact shown on this page.
• Describe the information or interaction concerned.
• Do not send identity documents until a secure method is provided.

Complaints

Please contact us first so the matter can be reviewed. Where data-protection law gives you that right, you may also complain to the competent supervisory authority in your country or the place of the relevant processing.

Cookies and measurement

Essential storage may support security, language, consent and enquiry continuity. Optional analytics or performance tools are used only when configured and permitted. Browser settings and any available consent controls can be used to limit non-essential tracking, although essential site functions may still operate.

Policy changes

We may update this policy when the service, providers or legal requirements change. The date on this page identifies the current published version. Material changes will be presented through an appropriate notice when required.